RECEPTION: "Reception. How may I direct your call?"
ESSIE: "Um, yeah, I'm looking for Rosie...she's a urodynamics nurse?"
(Annoying music starts to play)
URO RECEPTION: "Urology department. Can you hold?"
ESSIE BURSTS OUT LAUGHING AND PUTS PHONE DOWN.
I'm pretty sure that anyone with bladder problems would find "Can you hold" offensive...