RECEPTION: “How can I help you?”
ESSIE: “This is shocking. I’ve been holding forever.”
RECEPTION: “I do apologize. We have a very busy switchboard.”
ESSIE: “It could have been an emergency.”
RECEPTION: “We don’t do any emergency treatments.”
ESSIE: “What if I had surgery and my lip fell off?”
RECEPTION (long pause): “That can’t happen.”
ESSIE: “Are you a doctor?”
RECEPTION: “No.” (hopeful) “Would you like to speak to your doctor?”
ESSIE: “My lawyer will speak to him thank you very much. Can I speak to your HR manager, please?”
RECEPTION: “She’s on annual leave.”
ESSIE: “Is there some sort of HR religious holiday?”
ESSIE: “I asked, is it HRistmas already? HRannukah, for our Jewish friends?”
And then she hung up on me.
Also, they had the worst porn-type music playing when they put you on hold. The whole thing was very disturbing. Bob Geldoff was talking out of his ass.
my boss and Bob Geldoff, looking pervy
Oh, but that reminds me – a few weeks ago I wrote a very businessy and important guest post about Marketing on Ashley’s site. Check it out, you might learn something. We can’t just sit around and drink all day.